Quality Guarantee

We will provide our guests with quiet, clean, comfortable, affordable accommodation and friendly and courteous service every time they stay at our motel.

Quality Policy:

We will provide services to our guests that fully meet or exceed their requirements every time.  We are dedicated to constant improvements in every area of our business to achieve total guest satisfaction.  

Quality Improvement:

Tourism Accommodation Industry standards are constantly being reviewed to ensure continuous improvement.  We constantly monitor, measure and, where necessary,  improve our standard of performance through:

Customer feedback - 

   *   Direct feedback

   *   Guest Comment Cards, 

   *   Guest Book /  Guest Testimonials,

   *   Internet Feedback   

Business Audits - 

The following external auditors regularly measure the standards of our motel: 

   *   AAA Tourism Star Rating assessment

Business Management Programs - 

We use the services, advice and support of the following peak professional bodies:

   *   Hotel Motel and Accommodation Association of Victoria  (HMAAV)